We require you to use only real personal data. If your account has already been verified, you can’t change your last name, first name, or other existing information. If you haven’t verified your account yet or you haven’t finished the verification process, please understand that we need your personal data in order to provide fast withdrawals and ensure the security of your funds. Contact Support if the data that you have already given us is incorrect. If you want to hide your real name from other traders, you can generate a random name in your personal settings.
To change your first name and/or last name, send email to docs@IplayBinary.com with the request and attach the verification documents.
These documents are:
1) A photo of your ID (national passport or driving license). See the example of a valid ID or passport
2) If you made a deposit from a bank card (or cards, if you use more than one to deposit), send images of both sides (hide the CVV number and expose only the first 6 and last 4 digits of your card number). Make sure that the card is signed. See the example of the card image.
The email should be sent from the address that is linked to your account. After you have sent the email with the request, please notify us via Live Chat.
We require you to use only real personal data. If your account has already been verified, you can’t change your phone number or other information. If you haven’t verified your account yet or you haven’t finished the verification process, please understand that we need your personal data in order to provide fast withdrawals and ensure the security of your funds. Contact Support if the data that you have already given us is incorrect. If you want to hide your real name from other traders, you can generate a random name in your personal settings.
To change your phone number, send email to docs@IplayBinary.com with the two numbers (the old one and the current one) and attach a scan or photo of your ID that is different from the one you have provided before.
It may seem complicated, but this process ensures the security of your own assets.
After you have sent the email with the request, please notify us via Live Chat.
We require you to use only real personal data. If your account has already been verified, you can’t change your home address or other information. If you haven’t verified your account yet or you haven’t finished the verification process, please understand that we need your personal data in order to provide fast withdrawals and ensure the security of your funds. Contact Support if the data that you have already given us is incorrect. If you want to hide your real name from other traders, you can generate a random name in your personal settings.
To change your address, send an email to docs@IplayBinary.com with the correct address as it should be in your profile, and attach a scan or photo of your ID and proof of address. For the proof of address, you can use either of the following:
bank statement
utility bill
not older than 6 months. It must be a full (uncropped) color image of the document.
It may seem complicated, but this process ensures the security of your own assets. After you have sent the email with the request, please notify us via Live Chat.
The account currency is set during the very first attempt to make a deposit. For example, if you used US dollars to make your first deposit, the currency of your account will be USD. Your first deposit plays a vital role because once you have made the deposit, it will not be possible to change the currency.
If you were unaware of this rule, then the only option is to open a new account and deposit with the currency you intend to use. Remember that once you create a new account, you must block the previous account after withdrawing your funds.
As per our Terms and Conditions (item 7. Charges and Fees), if no operations are performed on the Company’s trading platform by the Client for 90 (ninety) calendar days in a row (hereinafter referred to as “Inactive Account”), the Company shall be entitled to apply a service fee for the Inactive Account in the amount of 50 euro to the unused balance of the Client’s account. The annual fee will not be more than the total balance of the Client’s account.
To put it simply, if you have $20 on your balance, this is the maximum amount that will be deducted.
– If you see the message “login limit exceeded”, it means that you have entered an incorrect password several times in a row. Please wait for a while before trying to log in again. If you are not sure whether your password is correct, use the “forgot password” option on our login page. The system will send instructions on how to restore your password to the email address that you used for registration on the platform.
– If you registered via a social network, then you need to create a password using the web version in order to access the mobile app. You can create a password by using the “forgot password” option on our login page. You need to provide the email that is linked to your social network account. The recovery link for a password will be sent to that email. After this is done, you will be able to log into your mobile app using this email and new password.
– If you forgot your password, use the “Forgot password” option on our login page. The system will send instructions for restoring your password to the email address that you used for registration on the platform.